General
It is our intention that all the terms of the agreement between us (including details of the services and any goods or materials we are to provide) are contained in this document. If you have any questions or do not accept any of the provisions included in these terms and conditions, please let us know.
The services offered by Niagara Gutter are completed by a licensed franchise, which is independently owned and operated. This franchise and its employees are suitably qualified to provide the Niagara Gutter services.
Unless we are responsible, we will not include loss or damage to your property (including any cleaning needed) or any other type of loss.
You must let us know of anything that may present a hazard or danger to anyone carrying out work at your property. You must also make sure that we have clear access to any relevant gutters and that you provide us with a supply of mains electricity and water.
We will not be responsible for failing to meet our obligations under this agreement because of circumstances beyond our control.
Appointments and Access
The company is unable to provide exact appointment times but instead will aim to contact you within one hour of their estimated arrival time.
All works are subject to weather conditions and in the event of snow and ice, wind, or heavy rain, the Company reserves the right to reschedule the job to another date as agreed with the Client. If you are a tenant, you will need your landlord’s permission to allow us to carry out the work. If the property is a listed building, you may require planning permission. In either case, it is your responsibility to obtain any permission required for the work.
So that the Company shall effectively provide the service, The Client agrees to allow the Company’s Employees to access its premises during the agreed time for the service. If the Client is not going to be present at the property during this time, then necessary arrangements should be made to ensure our technicians still have access, and these should be detailed to us at the time of booking.
Payment Terms
Payment can be made by Cash, check, debit/credit card, or bank transfer.
Residential Customers: You will be invoiced immediately upon completion of the work. The Total Due on the invoice is payable within 24hrs. If you do not pay the Total Due within 24hrs, you must pay interest that will accrue on the outstanding amount at the prevailing rate of 2% per month until payment is received in full.
Commercial Customers: You will be invoiced on completion of the work. The Total Due on the invoice is payable within 15 days of the date of the invoice. If you do not pay the Total Due within this time, you must pay interest that will accrue on the outstanding amount at the prevailing rate of 2% per month until payment is received in full.
An administration charge of $30 is payable in respect of each check we present for payment that is returned by your bank for whatever reason.
Notice of your Right to Cancel
You’ll need to mail in a signed and dated written notice of cancellation within the deadline (up to five days after you’ve signed the contract). If you wish to void the contract after the initial five days, consult a lawyer to determine how you can handle the situation.
We may cancel the agreement at any time by giving you written notice.
Deposits
The Customer will be required to pay a deposit for any work, including parts (repairs and installations). The deposit sum will amount to 50% of the total invoice amount. Deposits are non-refundable and payable on booking in the work.
12-Month Gutter Repair Guarantee
The company provides a 12-month parts and workmanship guarantee on qualifying repairs from the date the work was completed. If we can establish that the service is ineffective, we will use our reasonable efforts to correct any faults in the repair free of charge. If the problems are due to connecting parts not covered by the initial repair, we reserve the right to levy a charge for additional remedial work that corresponds to the cost of any additional parts and the labor to fit them. To make use of our guarantees, we require that the Client provide proof of our previous work, such as a receipt.
Our guarantee is subject to some exclusions. Our guarantee does not cover;
● repairs that have been completed as a temporary repair.
● Gutters made from cast iron or any material other than aluminum.
● Gutter or gutter joints connected between two properties if they differ in material, size, color, or profile.
● Gutter joints/seams where old and new gutters meet
● Faults caused by nature, storm events, torrential rain or any other weather occurrence that causes excessive amounts of rain, snow or ice.
● Damages caused by wind, gusts or gales.
● Damages caused by vandalism or modifications carried out by yourself or other contractors.
● Any other circumstances beyond our control.
Any guarantee the company offers does not affect your legal rights, including those rights under the Consumer Rights Act 2015 if applicable, and any laws that replace it. You can get information about your rights from Citizens Advice or Trading Standards.
Cancellation Policy
The Company requires the Client to give at least 48 hours’ notice prior to a cancellation before commencing the service. Should the Client fail to provide a 48-hour notice, the Company shall charge a $25 cancellation fee to the Client.